Friends of Historic Memorial Hall, Inc. (“Friends,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit friendsofthehallvt.org (the “Site”), join our email list, make a donation, purchase something, register for an event, or become a member.

Effective date: December 1, 2025

Contact: privacy@friendsofthehallvt.org

Mailing location: Wilmington, Vermont, USA

 

Information we collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, mailing address

• Account or membership information: membership status, membership history, and related details you provide

• Donation, purchase, and transaction information: donation amount, purchase details, billing/shipping information, and transaction metadata

  • Note: payment card details are typically handled by our payment processors and are not stored directly on our servers (except as needed for refunds, receipts, or records as provided by the processor).

• Communications: messages you send via forms, email, or other contact methods

• Device and usage information: IP address, browser type, device identifiers, pages viewed, links clicked, and approximate location inferred from IP address

• Cookies and similar technologies: identifiers and preferences used for site functionality, analytics, advertising, and security

We do not intentionally collect “sensitive” categories of information (such as Social Security numbers, health information, or precise geolocation). Please do not submit sensitive information through our forms.

How we collect information

We collect information in a few ways:

• Directly from you when you fill out forms (email signup, contact form, membership, donations, ticketing, checkout)

• Automatically through cookies and similar technologies when you browse the Site

• From service providers that help us process payments, manage communications, and operate the Site

How we use information

We use personal information for purposes consistent with Friends’ mission and operations, including:

• Sending newsletters, Hall updates, and event announcements

• Processing donations, issuing receipts, and maintaining donation records

• Managing memberships and membership engagement (including membership-related communications)

• Processing event registrations/ticketing

• Fulfilling orders through our e-commerce store (including shipping and customer support)

• Running and improving the Site, including analytics and performance measurement

• Preventing fraud and abuse and providing security and spam prevention

• Complying with legal obligations and maintaining required records

We do not send promotional emails unrelated to Memorial Hall and its programming.

Cookies, analytics, and advertising

We use cookies and similar technologies for functionality, security, analytics, and advertising/marketing measurement. This may include:

• Essential cookies (Site operation, security, load balancing)

• Analytics cookies (understanding how visitors use the Site)

• Advertising/marketing cookies (measuring outreach effectiveness and improving communications)

• Session and preference cookies (remembering settings)

You can control cookies through your browser settings. Disabling cookies may cause parts of the Site to function improperly. If we use a cookie banner/consent tool, you can also manage preferences there.

Sharing your information

We may share personal information in limited circumstances:

• With service providers who perform services on our behalf (e.g., CRM/email delivery, payment processing, website hosting, analytics, spam prevention). These providers may process data only as needed to provide services to us.

• With payment processors to complete donations and purchases.

• With event/ticketing or donation platforms if we use third-party platforms now or in the future.

• For legal and safety reasons if required by law, subpoena, or to protect rights, safety, and security.

• In connection with organizational changes (rare), such as a merger or transfer of assets, where permitted by law.

We do not sell your personal information in the ordinary commercial sense.

Email signups and communications

If you join our email list, we use a single opt-in process (you are added after you submit the form). You can unsubscribe at any time using the link in our emails. Even if you unsubscribe from newsletters, we may still send limited non-marketing messages when necessary (for example, donation receipts, membership confirmations, or responses to messages you sent us).

Donations, ticketing, memberships, and e-commerce

When you donate, buy tickets, become a member, or purchase from our store, we collect information needed to complete the transaction, provide receipts/confirmations, deliver products (if applicable), and maintain records. Payment transactions are processed through third-party payment processors. Your payment details are handled according to the processor’s privacy practices.

Embedded content and third-party links

Our Site may include embedded content (for example: videos, music players, maps, social media widgets) or links to third-party sites. These third parties may collect data about you, use cookies, and track your interaction according to their own policies. We encourage you to review their privacy policies.

Data retention

We retain personal information as long as needed for the purposes described in this policy, including to provide services, maintain records (such as donation receipts), comply with legal obligations, resolve disputes, and enforce our agreements.

Your choices and rights

General choices

• Unsubscribe from emails using the link in any message

• Request updates or deletion of your information by emailing privacy@friendsofthehallvt.org

• Manage cookies via your browser settings (and any cookie preferences tool we provide)

U.S. privacy rights

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain processing. To make a request, email privacy@friendsofthehallvt.org.

GDPR/UK GDPR (EEA/UK visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with your local data protection authority

Legal bases for processing may include: your consent (e.g., certain cookies), performance of a contract (e.g., processing donations/purchases/memberships), compliance with legal obligations, and our legitimate interests (e.g., operating and improving the Site, preventing fraud, and communicating about Memorial Hall).

To exercise these rights, contact privacy@friendsofthehallvt.org.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. We do not require age information in our forms. If you believe a child under 13 has provided personal information to us, please contact privacy@friendsofthehallvt.org and we will take appropriate steps to delete it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International visitors and data transfers

Friends is based in the United States. If you access the Site from outside the U.S., your information may be processed in the U.S. or other locations where our service providers operate. We take steps designed to ensure appropriate protections consistent with applicable law.

Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated version on this page and update the “Effective date” above.

Contact us

Questions, requests, or concerns about privacy should be sent to:

privacy@friendsofthehallvt.org

Friends of Historic Memorial Hall, Inc.

Wilmington, Vermont, USA